Terms of service
Last Updated: July 2026
Welcome to UTSAIV. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before placing an order.
1. Acceptance of Terms
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
2. Products
We strive to display our products as accurately as possible. However, slight variations in color, design, size, or finish may occur due to photography, screen settings, or handcrafted nature of certain products.
3. Pricing
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices without prior notice.
4. Order Confirmation
Placing an order does not guarantee acceptance. UTSAIV reserves the right to cancel or refuse any order due to product unavailability, pricing errors, suspected fraud, or other unforeseen circumstances.
5. Payment
We accept secure payments through trusted payment gateways. Orders will be processed only after successful payment confirmation.
6. Shipping
Delivery timelines are estimates and may vary depending on your location, courier services, weather conditions, or other factors beyond our control.
7. Returns & Refunds
Returns are accepted only for damaged, defective, or incorrectly delivered products. Customers must report such issues within 48 hours of delivery along with an unboxing video and clear product images.
Please refer to our Return & Refund Policy for complete details.
8. Cancellations
Orders can only be cancelled before they are processed or shipped. Once dispatched, cancellation requests cannot be accepted.
9. Intellectual Property
All content on this website, including logos, images, product descriptions, graphics, and designs, is the exclusive property of UTSAIV and may not be copied, reproduced, or used without prior written permission.
10. User Responsibilities
You agree to provide accurate and complete information while placing orders. Any misuse of the website, fraudulent activities, or attempts to interfere with its operation may result in termination of access.
11. Limitation of Liability
UTSAIV shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website beyond the value of the purchased product.
12. Privacy
Your personal information is collected and used in accordance with our Privacy Policy. We do not sell or share your personal information with third parties except as required to process your order or comply with legal obligations.
13. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.
14. Contact Us
For any questions regarding these Terms of Service, please contact us:
UTSAIV
Email: support@utsaiv.com
Website: https://utsaiv.com